ACKNOWLEDGMENT & MAINTENANCE
Stone is a product of nature and no two pieces are exactly alike. Each piece of stone has unique characteristics that include, but are not limited to: color variation, shading differences, fissures, pits, veining, and fossils, none of which are defects, rather they are inherent characteristics of natural stone. Please take steps to ensure proper blending prior to installation.
All goods must be inspected by customer before acceptance. Your receipt of any goods shall be an unqualified acceptance of and a waiver of any and all claims not made in writing within seven (7) business days after such receipt. No returns will be accepted without written consent. We do not accept returns on special or custom orders, or on opened cartons.
Defect of part of the merchandise shall not be grounds for your rejection of all of such merchandise, or for all of the particular item in which such defect is found, nor shall be it grounds for the cancellation of any undelivered portions of your order. Maison Surface recommends obtaining physical samples or range photos from the current lot available prior to your order. Installation constitutes acceptance.
Sealing is an essential step in protecting the beauty and ensuring the longevity of any Maison Surface natural stone product. We recommend sealing all natural stone products with a penetrating sealer.
In addition, we recommend sealing all porous non-polished stones (limestones, tumbled marble, etc.) prior to grouting. This prevents grout from staining or affecting the color of the stone.
As part of a normal maintenance procedure, all Maison natural stone products require re-sealing on a regular basis. Please consult the manufacturer of your sealer product to find out the time frame for re-sealing based on traffic patterns and use.
Stone is a natural product, and care should be taken to protect it from harsh abrasive cleaners and abrasive cleaning tools. Many manufacturers make products formulated specifically for stone care. A word of caution: Take care to avoid “over the counter” stone care sprays that contain phosphoric and glycolic acids, that could etch some polished stone surfaces. Please ask for further assistance in selecting the appropriate product to care for your stone tiles.